When a negative comment comes your way, it’s important to have a good offense. The more positive chatter there is, the less noticeable the negative will be. The more positive content there is, the less of an impact negative comments will have.
Are you curious about the topic of reputation management? Are you interested in looking to bigger companies for advice? Well, maybe you better start out on a smaller scale, but perhaps you could learn a thing or two as you continue working to grow your business. Learn more about how to manage your company’s reputation in the modern world.
Try to have a great personality online. It’s great to post tweets and update your social media status, but this is ineffective unless you are really trying to communicate with those that follow you. If a visitor asks you a question in social media, be sure that you answer it as soon as possible. If someone posts a question and you don’t have the answer, tell them you don’t know but you’re working on getting the answer for them.
Stay on top of the news and other information that has to do with your service or product. Doing so enables you to offer cutting edge and useful information to your clients. Take five minutes out of your day to search for the newest facts about the industry you’re in.
Maintain your good reputation by satisfying an unhappy customer. Turning a bad experience into a positive one is going to show customers that you care about them. If you can do this online, better yet. You will get more visibility that way.
Look at your reputation online. You can’t be sure when a negative review can pop up from someone that doesn’t like you, your business, or is just an unhappy customer. Go over the search engine results to prevent anything negative about your business from making it to the top. Consider doing this monthly or every two weeks.
Keep up with information about the service or product you provide. This ensures the information you supply to your customers is up to date. Take five minutes a day and do an Internet search to read the latest information about your company’s industry.
If you offer sales that are private or a promotion that is, make sure to keep it private. This rings particularly true when you are discounting to satisfy a complaint. Do not post what you’re doing to take care of issues. Some people might complain to get free things.
If you own your own business, be sure your employees are treated with respect. Most people aren’t serious about this, which can cause major issues. If words spread that you’re a poor employer, lots of people can refuse to do business with you.
Go where your clients go. If you know you have customers who frequent a particular spot, join them there. When you are where your customers are at, you then have the chance to get to know your customers better, helping you give them better service. Most people are more comfortable in these social settings, so they’ll be more likely to let you in.
If you list a sale as private, keep it that way. This is key, particularly if you use large discounts as a tool to resolve customer complaints. Complaints will flow in if you offer people incentive to complain.
If you find non-factual information about your company online, consider petitioning the owner of the site. You can have this information removed. Just make sure you can prove your case, and any reputable site owner will gladly remove it.
Make sure that you are always around your customers. If they frequent specific restaurants or some other location, go there often. By taking an interest in what your customers are doing, you see them for who they really are, and will be able to offer them a much better service. People will generally feel comfortable in social settings and can open up.
Have you learned what you needed to know? You should be ready to tackle the competition and boost your business to the top. Be respectful to customers and hopefully you’ll have a business that lasts for a long time.
Regularly perform Internet searches on your own company. If you find misleading information, work to get it taken off the Internet. As long as you can show solid proof that this information is libelous, most site owners will have no problems removing it.